NEW in 2008!  TriTuns will soon be offering a new seminar to help you learn how to drive desired user behavior and increase ROI.  Please sign up for our newsletter to receive updated information as it becomes available.

Download our Free Article: "Seven Critical Steps for Maximizing Technology ROI by Improving User Adoption "

TriTuns Innovation Services

User Adoption Drives ROI

Systems must be used effectively and consistently in order for an organization to benefit from the technology. Unfortunately, many system implementations only focus on delivering technology, adopting an “if you build it, they will come” attitude toward user adoption. The assumption that “people will have no choice” but to use the system often leads management to believe they do not need to focus on promoting user adoption. However, experience has shown that this assumption rarely holds true. 

Understanding User Adoption

Effective user adoption requires behavior changes on the part of end-users and managers. There are numerous factors driving adoption.  Individual factors, such as technology skills, personal interest, conflict orientations, career position, openness to change and personal goals all drive individual behavior. Organizational factors such as work load, time demands, performance metrics, reward systems, job roles, management style, and organizational structure also impact user adoption. Many times, individuals desire to use new systems, but are unable to do so because of organizational forces.

Maximizing user adoption requires a clear understanding of the specific individual, group and organizational factors that drive, or inhibit, adoption. TriTuns Innovation helps your organization identify the relevant factors to improve user adoption.

Enhancing Successful User Adoption

After technology is introduced, we often find that there are different levels of adoption and different nuances in how the technology is used. Individual departments develop their own norms and subtle approaches for interacting with the system. Often times there are great successes that could, and should, be shared across the organization.  TriTuns Innovation partners with clients to identify their internal success using a system and to propagate this success across the entire organization.

Benefits

TriTuns Innovation's Enhanced User Adoption service provides multiple benefits to maximize results and improve your ROI. Benefits include:

Rapid user adoption of new systems

Consistent, effective use of systems across the organization

Higher levels of user adoption

Sharing of internal best practices across user groups

Improved return on investment for the technology project

Please contact TriTuns Innovation to discover what we can do for you.